Return & Refund Policy

At Camden Highlands Farm, we take pride in the quality of our products and want you to be happy with your purchase. Because many of our items are handcrafted, naturally sourced, or made in small batches, we have established the following guidelines for returns, refunds, and order concerns.

Return Eligibility

Due to the personal nature of our body care products, we are unable to accept returns or exchanges on items such as tallow balms, soaps, body oils, lip balms, and other personal care products, as well as on food items such as herbal rubs, tea, cookie mix, and sugar. This policy helps us maintain the quality, safety, and integrity of our products.
All personal care purchases are final sale. However, if your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery so we can review the issue and work toward a resolution.

Damaged, Defective, or Incorrect Orders

We encourage customers to review their orders as soon as they arrive. If your purchase arrives damaged, has a defect, or is not what you ordered, please notify us promptly so we can review the situation and determine the appropriate resolution.

Please include your order information and photographs of the item and packaging when applicable.

Items Not Eligible for Return

Items not eligible for return include:
-Perishable items, including plants or flowers.
-Personal care products, including soaps, lotions, balms, and other body-care items.
-Food items such as rubs, tea, cookie mixtures, or sugar.

Exchanges

We do not offer direct exchanges. If an item is eligible for return and your request is approved, you may place a new order for the desired product separately.

Refunds

If a return or refund request is approved, we will notify you once the item has been received and evaluated. Approved refunds will be issued to the original method of payment.
Please allow up to 10 business days for us to process an approved refund. Depending on your bank or payment provider, additional time may be needed for the funds to appear in your account.
If you have questions regarding an approved refund that has not appeared after 15 business days, please contact us at camdenhighlands@mail.com.

All Sales Final

Because of the unique and often small-batch nature of our farm products, all sales are considered final. We do not accept returns or issue refunds for buyer preference or changes of mind. This policy does not limit any rights you may have under applicable consumer protection laws or our responsibility to address damaged, defective, or incorrectly fulfilled orders.

We appreciate your understanding and support of our small family farm. If you have questions or concerns about an order, please don't hesitate to reach out. We are always happy to help.