Shipping Policy

At Camden Highlands Farm, we take care in preparing and packaging each order to ensure your items arrive safely. Many of our products are made in small batches or sourced directly from our farm, and we appreciate your patience as we get your order ready.

Order Processing

Orders are typically processed within 3–5 business days, excluding weekends and holidays. During busy seasons, holidays, or periods of high order volume, processing times may be slightly longer.
Once your order has shipped, you will receive a confirmation email with tracking information, when available.

Shipping Rates & Delivery

Shipping costs are calculated at checkout based on your order's weight, dimensions, and delivery destination. We currently ship within the United States. Delivery estimates provided at checkout are approximate and may vary depending on the carrier, destination, weather conditions, and other circumstances outside our control.

Shipping Delays

While we do our best to ensure orders are shipped promptly, Camden Highlands Farm is not responsible for delays caused by shipping carriers, weather conditions, or other unforeseen circumstances once a package has been handed over to the carrier.

Incorrect Shipping Addresses

Customers are responsible for providing an accurate and complete shipping address at checkout. If you notice an error, please contact us as soon as possible. We cannot guarantee changes can be made once an order has been processed or shipped.
Additional shipping charges may apply if a package is returned to us due to an incorrect or incomplete address.

Lost, Stolen, or Damaged Packages

Once an order has been transferred to the shipping carrier, delivery is subject to the carrier's handling and tracking procedures. If your package appears lost, delayed, or damaged, please contact us so we can help determine the next steps. For packages marked as delivered but not received, we recommend checking around your property and contacting the shipping carrier directly. If your order arrives damaged, please contact us within 7 days of delivery and include photographs of the packaging and affected items.

Warm Weather & Temperature-Sensitive Products

Some of our products, particularly tallow-based body care items, may be affected by prolonged exposure to high temperatures during shipping. While we take care to package orders appropriately, we cannot control temperatures or conditions once packages leave our farm.

Please refer to our Heat & Shipping Disclaimer for additional information regarding temperature-sensitive products.

Questions About Your Order?

If you have questions about shipping, delivery, or an existing order, please reach out to us at camdenhighlands@mail.com. We're always happy to help!

Thank you for supporting Camden Highlands Farm and our small family business!